Welcome to PIECESIFY LLC! We’re here to make your shopping experience simple and enjoyable. Whether you have a question about our resin jewelry, your order, shipping, returns, or anything else, our team is happy to help.
Frequently Asked Questions
What does PIECESIFY sell?
PIECESIFY specializes in resin jewelry and accessories, including:
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Resin rings
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Resin pendants
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Resin bracelets
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Resin earrings
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Other unique resin accessories
Our pieces are designed to add creativity and personality to your everyday style.
How can I get help?
You have several ways to contact us:
Live Chat:
You can chat directly with one of our customer service agents through the Live Chat feature on our website. This is a convenient way to ask questions and get assistance while shopping.
Email:
support@piecesify.com
Phone:
929-652-2206
If you have an order-related question, please include your order number whenever possible so we can assist you more quickly.
Can I talk to an agent through Live Chat?
Yes! If you need assistance while browsing PIECESIFY, simply open the Live Chat feature on our website and send us your question.
Our customer service agent can help with questions about products, orders, returns, refunds, and general shopping assistance.
How do I check my order?
If you have a question about your order or its status, contact us through Live Chat or email support@piecesify.com.
Please provide your order number so we can help you more efficiently.
What if I received a damaged or incorrect item?
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible through Live Chat or at support@piecesify.com.
Please include your order number and, when possible, photos of the item and packaging.
Can I return my order?
Yes. PIECESIFY offers a 30-day return policy for eligible items.
Items generally need to be unworn, unused, in their original condition and packaging, with tags attached when applicable.
Please contact us before sending an item back.
Can I exchange an item?
We do not guarantee direct exchanges. The fastest option is generally to return your eligible item and place a new order for the item you would like.
If you need assistance, our customer service team can help through Live Chat or email.
Are custom or personalized items returnable?
Custom or personalized jewelry may not be eligible for return because these pieces are created specifically for the customer.
If you have questions about a specific item, please contact us before placing your order.
Still Have Questions?
We're here to help!
If you can't find the answer you're looking for, you can ask our customer service agent directly through Live Chat on our website.
You can also contact us:
Email: support@piecesify.com
Phone: 929-652-2206
Have a question? Just ask us — we're happy to help!