Shipping policy
Thank you for shopping with PIECESIFY LLC. PIECESIFY LLC sells resin jewelry and accessories, including rings, bracelets, pendants, earrings, and related products.
This Shipping Policy explains how we process, ship, and deliver orders placed through piecesify.com.
1. SHIPPING DESTINATIONS
PIECESIFY LLC ships worldwide.
We currently do not exclude any specific countries or regions from our shipping destinations, subject to applicable carrier restrictions, customs requirements, and applicable laws.
Certain destinations may be subject to shipping restrictions imposed by carriers, customs authorities, or applicable laws.
2. SHIPPING SETTINGS
The following shipping settings apply to orders placed through PIECESIFY LLC:
- Shipping destination: Worldwide
- Standard shipping: Available
- Expedited shipping: Available where offered at checkout
- Standard shipping cost: Free
- Order processing time: 2 business days
- Estimated U.S. delivery: 3–5 business days after shipment
- Estimated international delivery: 12–15 business days after shipment
- Order tracking: Yes
- PO Boxes: Accepted
- APO/FPO addresses: Not currently supported
- Signature: May be required depending on the carrier, destination, or shipping service
- Customs, duties, VAT, and import charges: Customer's responsibility
- Address changes: Allowed before the order ships
- Order cancellation: Allowed before the order ships
- Damaged package reporting: Within 48 hours of delivery
- Lost packages: PIECESIFY LLC will investigate with the shipping carrier
- Undeliverable packages: Refund may be issued minus applicable shipping costs, subject to our Refund/Return Policy and applicable law
3. ORDER PROCESSING TIME
Orders are generally processed within 2 business days after payment has been successfully received and confirmed.
Processing time is separate from shipping and delivery time.
Processing may take longer during holidays, promotional periods, unusually high order volumes, or circumstances outside our reasonable control.
4. SHIPPING METHODS
PIECESIFY LLC offers standard shipping and expedited shipping, where available.
Available shipping methods may vary depending on the destination, carrier, package, and other circumstances.
The shipping options available for your particular order will be displayed at checkout.
5. SHIPPING COST
PIECESIFY LLC currently offers free standard shipping on all orders.
If an expedited shipping option is available, an additional charge may apply. Any applicable expedited shipping charge will be displayed at checkout before you complete your purchase.
Shipping offers and rates may change in the future.
6. ESTIMATED DELIVERY TIMES
Delivery estimates begin after the order has been processed and handed to the shipping carrier.
United States
Estimated delivery is approximately 3–5 business days after shipment.
International
Estimated delivery is approximately 12–15 business days after shipment.
These are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary because of the destination, carrier, customs processing, weather, holidays, transportation conditions, or other circumstances.
7. ORDER TRACKING
Customers will receive tracking information when their order is shipped.
Tracking information may be provided by email or through other order-related communications.
Once a package has been handed to the carrier, tracking updates and delivery information are controlled by the applicable carrier.
8. SIGNATURE REQUIREMENT
A signature may be required upon delivery depending on the carrier, destination, shipping service, or other circumstances.
If a signature is required, the customer is responsible for ensuring that someone is available to receive the package when necessary.
9. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country.
The customer is responsible for all customs duties, import taxes, VAT, brokerage fees, and other destination-country charges unless expressly stated otherwise at checkout.
PIECESIFY LLC does not control these charges and cannot guarantee the amount that may be assessed.
Customers are responsible for understanding and complying with the customs and import requirements applicable to their country.
10. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
Customers may request a shipping-address change before the order ships.
To request a change, contact us as soon as possible at:
support@piecesify.com
We cannot guarantee that an address change will be possible after an order has been processed or shipped.
11. PO BOXES
PIECESIFY LLC ships to PO Boxes, subject to the limitations and requirements of the applicable shipping carrier.
12. APO/FPO ADDRESSES
PIECESIFY LLC does not currently ship to APO/FPO military addresses.
13. SHIPPING DELAYS
Delivery times are estimates and are not guaranteed.
PIECESIFY LLC is not responsible for delays caused by circumstances outside our reasonable control, including:
- Shipping carrier delays
- Customs processing or inspections
- Weather
- Natural disasters
- Government actions
- Holidays
- Transportation disruptions
- Incorrect or incomplete shipping information
- Other unforeseen circumstances
If your shipment is delayed, please check the tracking information provided by the carrier.
14. LOST PACKAGES
If your package appears to be lost or has not arrived within the expected delivery timeframe, contact us at:
support@piecesify.com
PIECESIFY LLC will investigate the shipment with the applicable shipping carrier and work to determine the status of the package and an appropriate resolution.
Please provide your order number and tracking information when contacting us.
15. DELIVERED BUT NOT RECEIVED
If tracking information shows that your package was delivered but you cannot locate it, please contact PIECESIFY LLC.
We will investigate the matter with the applicable shipping carrier.
You may also be asked to check with household members, neighbors, building management, or other persons who may have accepted the package.
16. DAMAGED PACKAGES OR PRODUCTS
If your package or Product arrives damaged, you must contact PIECESIFY LLC within 48 hours of delivery.
Please email:
support@piecesify.com
Include:
- Your order number
- A description of the damage
- Photographs of the shipping package
- Photographs of the damaged Product
Providing photographs helps us investigate the issue and, where appropriate, work with the shipping carrier.
17. UNDELIVERABLE OR RETURNED PACKAGES
If an order is returned to PIECESIFY LLC because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, the customer may be eligible for a refund minus applicable shipping costs, subject to our Refund/Return Policy and applicable law.
If the customer requests that the order be shipped again, additional shipping charges may apply.
18. ORDER CANCELLATIONS
Customers may request cancellation of an order as long as the order has not shipped.
To request cancellation, contact:
support@piecesify.com
Once an order has shipped, cancellation may no longer be possible. In that situation, the order may be subject to our Refund/Return Policy.
19. FREE SHIPPING
PIECESIFY LLC currently offers free standard shipping on all orders.
Free standard shipping applies to eligible orders shipped to destinations where PIECESIFY LLC can provide delivery.
International customers remain responsible for applicable customs duties, import taxes, VAT, brokerage fees, and other destination-country charges.
20. SHIPPING AND RETURNS
This Shipping Policy is separate from our Refund/Return Policy.
Eligible Products may generally be returned within 30 days of delivery, provided they are unused and in their original condition, subject to the terms of our Refund/Return Policy.
Return Address:
PIECESIFY LLC
418 Broadway Ste R
Albany, New York 12207
USA
Please review our Refund/Return Policy before sending a Product back.
21. CHANGES TO THIS SHIPPING POLICY
PIECESIFY LLC reserves the right to update or modify this Shipping Policy at any time.
When changes are made, we will update the "Last Updated" date at the top of this policy.
We encourage customers to review this Shipping Policy periodically.
22. CONTACT US
If you have questions about shipping, delivery, or your order, please contact us:
PIECESIFY LLC
Email: support@piecesify.com
Phone: 929-652-2206
Business Address:
418 Broadway Ste R
Albany, New York 12207
USA
Website: piecesify.com
Business Registration Number: 100010914644
Return Address:
418 Broadway Ste R
Albany, New York 12207
USA