Refund policy

At PIECESIFY LLC, we want you to be happy with your resin jewelry and accessories. If you are not completely satisfied with your purchase, you may be eligible to return it under the terms of this policy.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

Be unworn and unused
Be in the same condition in which you received it
Have all original tags attached, if applicable
Be returned in its original packaging
Include your receipt or other proof of purchase

Because our products are jewelry and accessories, we strongly recommend keeping the original packaging until you are sure you want to keep your purchase.

How to Request a Return

To start a return, please contact us at support@piecesify.com with your order number and the reason for your return.

Please do not send your item back before your return has been approved. Items sent back without first contacting us may not be accepted.

If your return is approved, we will provide you with return instructions and, when applicable, a return shipping label.

Return Address

PIECESIFY LLC
418 Broadway Ste R
Albany, New York 12207
USA

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your resin ring, pendant, bracelet, earring, or other accessory arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@piecesify.com.

Please include your order number and clear photos of the item and its packaging so we can evaluate the issue and determine the appropriate solution.

If the issue is confirmed to be our error or a product defect, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

For hygiene and product-safety reasons, certain items may not be eligible for return.

We generally do not accept returns for:

Earrings that have been worn
Personalized or custom-made jewelry
Items that have been altered, damaged, or modified after delivery
Items that show signs of wear or use
Items returned without their original packaging, when applicable
Sale or clearance items, unless the item arrived damaged, defective, or incorrect
Gift cards

If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.

Exchanges

We do not guarantee direct exchanges.

If you would like a different PIECESIFY item, the fastest option is to return your original eligible item and, once the return is approved, place a new order for the item you want.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund after 15 business days from the date we approved it, please contact us at support@piecesify.com.

Return Shipping

If you are returning an item because you changed your mind, selected the wrong item, or no longer want the product, return shipping costs may be the responsibility of the customer.

If the item is damaged, defective, or incorrectly shipped, please contact us before returning it so we can provide instructions regarding return shipping.

European Union — 14-Day Right of Withdrawal

If your order is shipped to a customer in the European Union, you may have a legal right to cancel or return your order within 14 days of receiving it, without giving a reason, subject to applicable law and any applicable exceptions.

Returned items must be in the condition required by applicable law. This generally means they should be unworn and unused and returned with their original packaging and accessories, where applicable.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.