RETURN & REFUND POLICY
We want you to love every piece you receive. If something isn’t right, we’re here to help. 💛
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Returns
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›30-Day Return Window: You may return eligible items within 30 days of the delivery date.
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›Item Condition: Items must be unused, undamaged, and returned in their original packaging to qualify for a return.
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›How to Start a Return: Contact us first via live chat, email us at hello@piecesify.com, or use our contact form. Please include your order number and reason for return — we’ll guide you through the next steps.
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›Custom & Personalized Items: Due to the handmade and one-of-a-kind nature of custom orders, these items are not eligible for return unless they arrive damaged or defective.
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Refunds
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›Processing: Once we receive and inspect your returned item, we’ll notify you by email and process your refund within 2 business days.
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›Refund Method: Refunds are issued to your original payment method (credit card, PayPal, Google Pay, etc.).
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›Timeline: Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
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›Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked shipping service.
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›Damaged or Incorrect Items: If your order arrives damaged or you received the wrong item, please contact us within 48 hours with photos — via live chat, email, or our contact form — and we’ll resolve it at no cost to you.
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Need Help?
Need help with a return or refund?
Start a live chat with us anytime, email us at hello@piecesify.com, or use our contact form — we’re happy to assist you.
Handmade with love • Unique resin pieces